Complaints Procedure
If you are unhappy with any service you have received from Eolas Money, you have the right to complain, and we want to hear about it. While we are happy to receive verbal complaints, we would prefer that you make your complaint in writing so nothing is lost along the way.
How to complain
Address your complaint to:
The Managing DirectorEolas Money Management Ltd
Ard Gaoithe Commercial Centre, Cashel Road,
Clonmel, Co. Tipperary, E91 V2N8
Or email queries@eolasmoney.ie with "Complaint" in the subject line.
What happens next
- We will acknowledge your complaint within 5 business days.
- We will investigate it fully and as swiftly as possible, and you will receive an update at intervals of no more than 20 business days from the date the complaint was made.
- On completion of our investigation, we will provide you with a written report of the outcome.
A full copy of our complaints procedure is available on request.
If you are still not satisfied
If you are dissatisfied with our handling of your complaint or our response, you are entitled to refer the matter to the Financial Services and Pensions Ombudsman (FSPO):
Financial Services and Pensions OmbudsmanLincoln House, Lincoln Place, Dublin 2, D02 VH29
+353 1 567 7000
www.fspo.ie
Complaints about your data
Complaints about how we handle your personal data go to our GDPR Owner, Jim Stapleton, at jim@eolasmoney.ie. You also have the right to complain directly to the Data Protection Commission. See our Privacy Policy for details.